At TshirtsHats.com you will enjoy all kinds of apparel such as Hats,
Caps, T-Shirts, Accessories, Displays and all kinds of other
products at...

Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Can I place orders by phone?

We accept phone orders toll-free at 1-877-212-9407. Our customer-care consultants are available Monday through Friday 8AM to 5PM CST to answer your questions. We'd love to talk to you!

Can you put a "rush" on my order?

If you need your items before the normal processing and shipping time, during checkout you will be given the option to add different shipping methods or you may call customer service at 1-877-212-9407 during regular business hours Monday through Friday 8AM to 5PM EST. We will do everything we can to accommodate your request.

What are my payment options?

Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:

ATTN: Customer Service Manager
Ordering Processing/Check Order
Xtreme Sports Wear
9550 Forest Ln
Suite 320
Dallas, TX 75243

Please note that all orders by money order will be shipped upon receipt of payment. Unfortunately at this time we are not accepting any checks.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%).

Do you have a minimum-order requirement?

TshirtsHats has no minimum-order requirement for most of our products. There are some exceptions, please check the product information pages.

Do you offer samples?

We now offer some of the products in streaming video. This will help you see our products in a 3-D format. However, you may still decide that you would like a sample. You can order most of ouproducts in quantities of one with the exception of personalized, edible or items sold in a set. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with one of our customer-care representatives, you will be refunded your original shipping cost.

Order Tracking & Updates

How do I check the status of my order?

You have several options for tracking your order:

1.Track directly from our website with your log on information.
2.Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location. · 
3.Track from the USPS Web site with your USPS tracking number, which we will email you when your order has shipped from our location.
4.If your order is shipped directly from one of our vendors, please contact our customer-care department at 1-877-212-9407 for tracking information 

Will I get an email confirmation after I place my order?

You will receive an e-mail confirmation after you have placed your order. 

How do I make changes or cancel my order?

You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.

Return Guarantee and Exchanges

What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-877-212-9407 for a return authorization All exchanges/returns require authorization #, please email us obtain one. We accept exchange for damaged or non functioning items as long as they are un-used, NEW and in original Packing, we will not accept items sent back loose because they get damage and scratched. Returns/exchanges are excepted within 15 days after receiving merchandise. Store Credit will be issued for all returned items.

How long before I receive my refund?

All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days.

Can I return personalized items?

Due to the nature of these items (i.e. they cannot be resold,) personalized items and gifts are non-returnable and non-refundable.

Can I return edible items?

Due to the nature of these items (i.e. they cannot be resold,) edible items are non-returnable and non-refundable.

Do you charge restocking fees?

If you wait longer than 30 days to notify us regarding the return of your items, your order may be subject to restocking fees. Please speak with one of our customer-care representatives for further clarification.

What if I got my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-877-212-9407 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with the shipping carrier.

Shipping

When does my order ship?

Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within three-to-five business days. If an item requires personalization, production time could take up to 15 business days, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering. To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site.  Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages. 

Do you ship to Post Office Boxes?

Yes, we can ship to PO Boxes.  However, larger orders may be limited, Please call customer care.

Do you ship to APO/FPO addresses?

Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada?

We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $16.95. Please note that products staring with CAC are not eligible for this offer and customs taxes and duties are recipient's responsibility.

Do you ship internationally?

We do ship internationally, however we do not guarantee delivery times on these orders. 

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

What are your shipping options?

We work with UPS and USPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery overnight delivery, First Class Mail, Priority Mail, and Express Mail. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.

FAQ's

Do you have a printed catalog?

Unfortunately, we do not offer a printed catalog. You can view our entire collection online.

Do you have an affiliate marketing program?

Coming Soon

What is your contact information for the press?

All press inquires should be emailed or addressed to the following address: info@tshirtshats.com

I am a vendor. How do I submit my products for consideration?

In our quest for unique products for our online store, we welcome vendor enquiries. Please email our product department.

Where can I read feedback from your customers?

If you'd like to know what our customers say about us, please visit our testimonials page.

Privacy and Security Policy

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We are secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

Read our Privacy & Security Policy

Contact Us

If you have any questions and would like to speak with a customer-care representative, you can contact us by:

Phone
Call us anytime during normal business hours, toll-free at 1-877-212-9407. We're here Monday through Friday 8AM to 5PM EST to serve you.

E-mail
E-mail us at info@tshirtshats.com or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

Live Chat
Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is also available Monday through Friday 8AM to 5PM EST.

Mail
Attn: Customer Service Manager
Xtreme Sports Wear
9550 Forest Ln.
Suite 320
Dallas, TX 75243

Fitted Hat Size Chart